There are dozens of client programs for which you can choose partner with. These are sales, customer service, technical support, email support and chat support clients.

By partnering with and working from home with Capture Virtual Solutions LLC you will be able to choose the client you want to provide your services to, set your own schedule, no traffic jams and you get to work it your PJ’s!

With ACD direct: Calls are inbound and you will read from a script verbatim.  

  • Customer service representatives answer questions and resolve problems. When a customer calls and has an issue that needs to be handled, a representative will usually open the customer’s file in the company’s computer system. Representatives use this information to solve problems and may also make changes to customer accounts, such as to update an address on file or cancel an order.

  • Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints. In the event that the representative does not know the answer to a question or is unable to solve a specific problem, a supervisor or other experienced worker may help.

Customer service representatives typically do the following:

  • Listen and respond to customers’ needs and concerns

  • Provide information about products and services

  • Take orders, determine charges, and oversee billing or payments

  • Review or make changes to customer accounts

  • Handle returns or complaints

  • Record details of customer contacts and actions taken

  • Research answers or solutions as needed

  • Refer customers to supervisors, managers, or others who can help