Services

Our company focuses on the success of Client Support Professionals that choose us to connect their companies with our amazing clients. We focus on quality and as such we’re able to produce the best Customer Service Professionals within the Arise Virtual Solutions/ACD Direct network. We are dedicated to making the Client Support Professionals that choose us to mentor their companies to be the highest performing in the network.

 

Report Processing

You will receive a detailed report identical to that which we receive from from our partners. Nothing is hidden or held back. You receive all bonuses and incentives offered to your business by your client.

 

Record Keeping

A copy of your client opportunity, Independent Contractor Agreement and contract is kept on file for the time frame in which you provide services to the client. You are also given a copy of your client contract for your own records which outlines your pay rate and contractual expectations.

 

Support Services

A wide variety of services are provided to help your company become and remain successful with your client. We have an amazing support page full of information. We also have a toll free support line and we have an active online community where hundreds of our team members are available for support and encouragement.

 

Support Managers

Support Managers are in place to help with your company quality and metrics. They will guide you on how to perform better and provide better service to your accounts. We encourage our team members to meet with their support managers often and to always look for ways to grow and improve.

 

Incident Research & Resolution

 

Our dedicated team will advocate on your behalf, researching every issue and providing the detailed feedback that we receive and expediting a resolution. We have a 100% resolution success rate!

 

 

Administrative Support

Our focus is on helping new Client Support Professional at home call center companies through the system. We are here to help from the beginning starting with the enrollment process, selecting and certifying with your first client, getting paid and beyond.